FAQ
Returns & Refunds
Shipping Policy
Our caps are designed as one size fits most, so choosing the right size is simple and worry-free. Most of our flat caps and newsboy caps feature a hidden adjustable band on the inside, allowing you to customize the fit to your head comfortably.This flexible design ensures a secure and comfortable fit for most adults, making our caps easy to wear all day.
Yes. Nearly all of our caps are fully adjustable thanks to a discreet internal adjustment system. This allows you to fine-tune the fit to your personal preference without affecting the cap’s classic appearance. You get the comfort of a custom fit while maintaining a clean, timeless look.
No worries at all, your satisfaction is our priority. If your cap doesn’t fit as expected or simply isn’t the right match for you, you can easily return or exchange it according to our return and refund policy. Our customer support team is always ready to help you find the perfect fit or suggest an alternative style, so you can shop with complete confidence.
Our caps are crafted from carefully selected materials, including wool blends, cotton, and premium synthetic fabrics. Each style is designed with a strong focus on comfort, durability, and refined appearance. The exact material composition is clearly listed on each product page, so you always know what to expect.
Proper care helps preserve the shape and quality of your cap. We recommend:
- -Hand cleaning only to protect the fabric and structure
- -Gently removing small stains with a slightly damp cloth
- -Allowing the cap to air dry naturally
- -Storing it in a cool, dry place to prevent damage
- -Care recommendations may vary by material, so please review the product details for best results.
We offer secure and convenient payment options for our U.S. customers. You can pay using major credit cards, PayPal, and other trusted payment methods available at checkout.
Absolutely. All transactions are processed through trusted, industry-standard payment platforms using encrypted connections. Protecting your personal and payment information is one of our top priorities.
Your satisfaction matters to us. To give you peace of mind, we offer a 30-day return or exchange window from the date of delivery. Requests submitted after this period unfortunately cannot be accepted.
Returned items must be unused, unworn, and in their original condition, including all tags, labels, and original packaging. While we’re happy to accept items you’ve carefully inspected, items that have been worn or used can’t be returned.
Yes. To make sure your return is handled quickly and correctly, please contact us first so we can provide written approval and clear return instructions. Returns sent without prior approval may unfortunately be refused.
We’re sorry if your order didn’t arrive as expected. Please email us within 48 hours of delivery with clear photos of the item and its packaging, so we can review the issue quickly. Once approved, we’ll arrange a replacement and get it on its way to you as soon as possible.
Yes, of course! We offer free standard shipping on all U.S. orders, so you won’t pay anything extra for shipping or handling.
Most orders arrive within 7–10 business days after placement. This includes:
- -1 business days for order processing
- -6-9 business days for shipping transit
While delivery times can occasionally vary, we carefully monitor each shipment to
ensure your order arrives as smoothly as possible.
We believe it’s important that you can track your order as soon as it leaves our distribution center. Your order will ship by the date shown as “Ships By”. Once it’s on its way, we’ll email you a tracking number. Please note that tracking information may take a short moment to become active.
Tracking information usually becomes active within 24–72 hours after shipment. Please note that some tracking updates may be limited or delayed during transit.
Because orders are processed quickly, cancellations are generally not possible. If your order has already shipped, our return policy will apply.
If your order hasn’t arrived 20 business days after shipment, please contact us and we’ll investigate.
If tracking shows “Delivered” but you haven’t received it, contact us within 3 days so we can assist with a carrier investigation.
